Policy
Privacy Policy
This policy explains how OrbiNow handles personal data, cookies, and related requests. We aim to use only the information needed to respond to inquiries and operate the website.
1) Definitions
“Personal data” means information that identifies or can reasonably be linked to an individual (e.g., name, email, phone). “Processing” means collecting, storing, using, disclosing, or deleting data. “Controller” means the entity that determines the purposes and means of processing (here: OrbiNow). “Website” means OrbiNow.club and its pages.
2) Scope
This policy applies to personal data processed through the Website, including the contact form and basic website analytics that measure performance. It does not cover third-party websites that may be linked from our pages (their policies apply).
3) Who we are (Controller)
OrbiNow Wellness Stay K.K.
2-8-1 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan
Phone: +81 3-5539-1724
Email: hello@orbinow.club
Hours: Mon–Sat 09:30–18:00 (JST)
Corporate No.: 7010001234567
4) Data we collect
Depending on how you use the Website, we may collect:
- Contact form data: full name, email, optional phone number, subject, and message content you provide.
- Communication metadata: date/time of messages, whether our response was delivered, and basic routing information.
- Technical data: IP address, browser type, device information, and basic logs required for security and troubleshooting.
- Cookie preferences: your consent choices for cookies (when applicable).
5) Purposes of processing
We process data for the following purposes:
- Responding to inquiries: to reply to your questions and provide requested information.
- Service administration: to coordinate availability discussions and practical arrangements.
- Website operation: to maintain functionality, prevent abuse, and diagnose technical issues.
- Performance measurement: to understand how the Website performs (e.g., page load, error rates).
- Compliance: to meet legal obligations and to handle valid requests regarding your rights.
6) Legal bases (where applicable)
Depending on your jurisdiction and the context of the request, processing may rely on one or more of: (a) your consent (e.g., certain cookies), (b) steps at your request prior to providing services (e.g., replying to an inquiry), (c) legitimate interests (e.g., preventing fraud and securing the Website), and (d) legal obligations (e.g., retaining records where required).
7) Cookies and similar technologies
The Website may use cookies and similar storage to remember preferences and measure performance. We do not embed third-party analytics scripts by default on these pages.
- Required / performance cookies: used to keep the Website stable and understand performance trends (e.g., error rates).
- Preference cookies: used to remember settings (e.g., cookie choices) where applicable.
You can review options in Opt-out and adjust your browser settings to block or delete cookies. Some functions may be affected if cookies are disabled.
8) Data sharing
We do not sell personal data. We may share data only as needed:
- Service providers: vendors that support email delivery, hosting, and security under appropriate contractual terms.
- Legal requirements: if we must comply with a lawful request from authorities.
- Business protection: to protect rights, safety, and security of OrbiNow and users (e.g., investigating abuse).
9) International transfers
Depending on hosting and email routing, data may be processed in locations outside your country. Where relevant, we use reasonable safeguards such as contractual protections and access controls.
10) Retention
We retain personal data only for as long as needed for the purposes described above:
- Inquiry messages: typically retained for operational follow-up and record keeping, then deleted or anonymized when no longer needed.
- Technical logs: retained for a limited period for security and troubleshooting.
- Legal retention: retained longer if required by law or to handle disputes.
11) Security
We use reasonable technical and organizational measures to protect data, such as access controls and monitoring. No method of transmission or storage is perfectly secure; we encourage you not to send sensitive information via web forms.
12) Your rights
Depending on applicable law, you may have rights such as access, correction, deletion, restriction, objection, and portability. You may also withdraw consent where processing is based on consent.
To submit a request, contact us using the details in Section 3. We may ask for reasonable verification to protect your information.
13) Children’s privacy
The Website is intended for general audiences. If you believe a child has provided personal data, please contact us so we can review and address the request.
14) Changes to this policy
We may update this policy from time to time. The “Effective date” reflects the latest revision. Material updates may be indicated on the Website.
15) Effective date
Effective date: 2026-02-13