Notice
GDPR Notice (EU/EEA visitors)
OrbiNow is based in Japan. If you visit from the EU/EEA, this page summarizes GDPR-related information and how to submit requests.
1) Controller
OrbiNow Wellness Stay K.K.
2-8-1 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan
Email: hello@orbinow.club • Phone: +81 3-5539-1724
2) Categories of data
- Inquiry data: name, email, optional phone, subject, message.
- Technical data: IP address, device/browser details, security logs.
- Cookie preferences and basic performance measurements.
3) Purposes
- Responding to inquiries and providing requested information.
- Operating, securing, and improving the Website performance.
- Compliance with applicable legal obligations.
4) Lawful bases
Depending on context, processing may rely on: (a) consent (certain cookies), (b) steps at your request prior to providing services, (c) legitimate interests (security, preventing abuse, performance), and (d) legal obligations.
5) Data recipients
We may use service providers for hosting, email delivery, and security. They process data under contractual terms and instructions. We do not sell personal data.
6) International transfers
Data may be processed outside the EU/EEA (e.g., in Japan or where our infrastructure providers operate). Where relevant, we implement safeguards such as contractual protections and access controls.
7) Retention
We keep inquiry data as long as needed to reply and maintain reasonable records, then delete or anonymize it when no longer required. Security logs are retained for a limited period.
8) Your GDPR rights
Subject to applicable conditions, you may request access, correction, deletion, restriction, objection, and portability. You may withdraw consent at any time where processing is based on consent.
9) How to submit a request
Email hello@orbinow.club with the subject “Privacy request”. Describe your request and the email address associated with your inquiry. We may ask for verification to protect your data.
10) Complaints
If you are an EU/EEA resident, you may have the right to lodge a complaint with your supervisory authority.
11) Effective date
Effective date: 2026-02-13